Name Chris Lee
Contact +852-9099-2067 or chrislee@tdctrade.com
Objective Work pleasantly as a team to achieve the company’s goals for the betterment of the society
Ø 4+ years of post-sales Regional Business Management in IT Operations
Ø 10+ years of Software Development, System Support and Multiple Project Management
Ø 14 years of IT Vendor experience mainly serving the Finance industry plus People Networking
Ø Worked with All Levels personnel in 14 countries in AP region and US including Senior Management
Ø Fluent spoken & written English and Chinese (fluent Cantonese & fair Putonghua)
Ø Client, Quality and Result oriented with a “Can Do” aptitude
Ø Familiar with Object Oriented design and 2 tiers Client Server and prevailing Multi-Tiered architecture
Ø Hand-on experience with the latest web based software development tools as well as legacy ones: Oracle, Sybase, DB2, MySQL, Apache, SQL, PHP, JAVA 2, C, C++, HTML, XML, RPG, COBOL, Fortran and S, AS/400, VMS, xNix, Windows 9x, NT, Lotus Notes, etc
Ø 7+ years of overseas work and studies experience; qualifications from renowned USA, Australia and UK universities
1998-2000 Professional MBA, Troy State University, Alabama, USA with GPA 3.7
1991-1993 Master in Computer Science, University of NSW, Sydney, Australia by project
1983-1986 BSc(Eng) in Computing Science, ACGI, Imperial College, University of London, UK
1982-1983 Rannoch School, Perth, Scotland, UK
US IAsiaWorks Inc. – 6 months
Ø Report to VP Operations, Global Technical Operations and manage all quality and operations projects in his authority and supervise a quality manager. Serving mainly global and regional Telecom Carriers and E-Commerce MNCs
Ø Led and completed many Global Operations & Quality Initiatives in less than 6 months’ time under dismal internal finance and external economic environment, by bringing all levels personnel and departments from different countries to work together toward the common goals, for examples:
o Established monthly global performance metrics in 14 countries in AP region and US through efficient and effective coordination and liaison
o Revised and implemented a global escalation procedure by overcoming all country offices’ differences and practices
o Re-engineered local Remedy Trouble Ticketing System for global deployment by consolidating all the services & problem categories, re-organizing user grouping, normalizing data, simplifying work flow & user interface, local training and so on
o Designed, collated and integrated a global centralized customer database from US, Korea, Taiwan and HK by resolving language and duplication issues and influencing different levels of management
o Designed and deployed a global web based order tracking system to monitor worldwide provisioning order status and related revenue information by using rapid development tools and close coordination
o Project managed a sizable data centre migration of over 45 local and overseas customers including co-location, broadband, dedicated Internet access and internal network from T1 up to OC3 including ATM and IPLC by early planning and closely working and problem solving with all parties involved
o Project managed vendor contract negotiation of re-grooming 200+ circuits through unrelenting negotiation
o Coordinated Product Development, deployment and training with internal teams and external vendors for a whole suite of premium services like load balancing, dedicated bandwidth, firewall, storage & backup, email scanning with priority, enthusiasm and diplomacy
o Supervised a quality manager and his team for ISO 9001 and SunTone quality programs implementation and certification with maximum dedication on an agreed approach and schedule
US SunGard Data Systems Inc. – 4 years
Ø Reported to MD of AP region and in charge of the budget and the entire operations for SEA region, supervised a team of 4 business consultants, a technical manager and an office administrator serving mostly top tier international investment banks and brokerage houses.
Ø Responsible for Business Development, Client & Technical Service, Technical Infrastructure, HR Development of the SEA regional office
Ø Led the company through merger & acquisition, Asian financial crisis, Y2K, restructuring by realigning business strategies, improving service quality, business development, team building, streamlining operations
Ø Managed and business consolidated 3 bureau operations in HK and Singapore including client relationship, exchange liaison, budgeting, consultation, terms of agreement, teams management and so on.
Ø Improved client relationship through pro-active client visits, informal gathering free introductory seminar, improved service quality and early problem resolutions
Ø Raised consultation revenue for the past 2 consecutive years over 30% by discount sales, promotions and extra user training
Ø Organized user group meeting and convinced them to join the chargeable industrial wide vigorous Y2K testing scheme with Stock Exchange HK by overcoming their uncertainties and misunderstanding
Ø Created new sources of recurrent revenues and reduced unnecessary expenses by clearly defined SLA and Scope of Services and Additional Charges with reduced but more efficient staff level
Ø Achieved record profitability by keeping a small and cost efficient office, thin management and effective payment collection procedure
Ø Established team structure for business consultants with overseas training, external team building and new incentive bonus scheme to keep up to date the best practices, service quality and core competency
Ø Handled full spectrum of HR functions: recruitment & selection, C&B, T&D, performance appraisal, labour relations & disputes, and proficient with local and regional employment laws & ordinances in a multi-cultural environment
Ø Conducted the office infrastructure & data centre renovation and relocation and completed on time within budget and no downtime
Ø Initiated and negotiated a significant rental reduction during Asian financial crisis with the Landlord to significantly lower the recurrent operation cost
Ø Created and managed a centralised knowledge base of both internal and external business information and developed and adopted the best practice system procedure and office automation
US GMI Software Inc. – 4 years
Ø Reported to MD of Asia region and supervised a technical consultant and a team of 3 operators and managed their shift, performance and overtime. Serving both local and international brokerage firms.
Ø Responsible for Client & Technical Support, System Operations, Technical Infrastructure including application customisation and enhancement
Ø Handled 70% of top clearing members of HK Futures Exchange by providing a highly compliant system, meeting service requirement in a timely and cost effective fashion
Ø Developed robust real time equity options trade feed interface with Stock Exchange of HK and maintained trade feed interface with Sydney Futures Exchange
Ø Expanded system support for the new SEHK Equity Options market without additional head count by fine tuning the work flow and training
Ø Managed the critical data centre operations by closely team working with all levels of staff and users alike
Ø Provided regional support covering HK, Singapore, Japan, Taiwan and Sydney mainly by phone, remote log in and occasional visits
Ø Delivered pre-sales & post sales support, customisation, problem solving by providing critical technical and system know-how
Ø Pioneered office automation by implementing the latest LAN/WAN infrastructure, Lotus Notes and other servers support
– 9 months
Ø Specialized on AS400 conversion projects including an in-house accounting system from S36 to AS400, an EDI package from PC to AS400
Ø Contributed toward client and technical support on day-to-day system issues
– 8 months
Ø Accomplished several scientific data analyses and graphical presentations using dedicated programming languages like Shell Script, S and Fortran
Ø Fulfilled research requirement on speed and precision over large amount of data with limited processing power in an academic environment
HK Jardine Group – 3.5 years
Ø Attained solid software development life cycle experience of requirement study, application design, programming, implementation, team work, UAT, maintenance, documentation and training using AS400, RPG, Cobol, C, SQL
Ø Explored with wide range of business requirements for debtor/creditor, inventory, commission, POS, unit trust allotment / redemption systems for then Christian Dior, Jardine Engineering, Jardine Fleming within the Jardine Group
– 5 months
Ø Learnt essential Banking software development life cycle, version control, implementation procedure and back up
– 6 months
Ø Gained half a year of valuable teaching and course design on Programming with Cobol and Basic together with student development projects, tutorials and labs
Ø Excellent references from all previous employers are available upon request.