Technical Support

Technical Support - Frequently Asked Questions 1B, South Sea Mansion, 81 Chatham Road South,
Tsimshatsui, Kowloon, Hong Kong.
Phone : +852-2376-2371
Fax : +852-2375-1333
Dial-up : +852-3001-8200
E-mail : info@iohk.com

General

G.1
How can I change my login password?

G.2
How can I check my connect time?

G.3
How can I forward my e-mail to another address?

G.4
I want to change my login id/e-mail address. What should I do?

G.5
When will I get my invoice and pay for the service?

E-mail Related

E.1
"The size of your mailbox has exceeded the limit of 8M bytes. When it exceeds 10M bytes it will be automatically moved to your pine's folder directory."

E.2
"Your mailbox has been moved to pine's folder directory and renamed YYMMDDHH because its size was over 10M bytes."

E.3
(Eudora) How can I compose an e-mail offline before connecting to the IOHK mail server?

E.4
(Eudora) "Error opening script file C:\eudora\serial.mod"?

E.5
(Eudora) "Error getting network address for "iohk.com". Cause: Connection time out (10060)"?

E.6
(Eudora) How can I clear my mailbox on the mail server?

Web Related

W.1
How can I upload my personal home page to IOHK Web Server?

W.2
Does IOHK support CGI?

W.3
How can I create an imagemap in my home page?

UNIX Shell

U.1
I use "tin" to read the newsgroups in unix shell. How can I connect to other news servers?

General

G.1
How can I change my login password?

Ans
You can change your password either via IOHK homepage or by entering command at unix shell. To change it via IOHK homepage, go to change password under Member Area. To change it in unix shell, enter command "passwd" at "bash-2.02$" prompt.

G.2
How can I check my connect time?

Ans
You can check your daily connect time either via IOHK homepage or by entering command at unix shell. To check it via IOHK homepage, go to check connect time under Member Area. To check it in unix shell, enter command "actime" at "bash-2.02$" prompt.

G.3
How can I forward my e-mail to another address?

Ans
To forward your incoming e-mail automatically to another address, you can edit the ".forward" file under your home directory in unix shell. Login to unix shell, enter "pico .forward" at the "bash-2.02$" prompt. Type in the e-mail address you want to forward to. If you want to forward to more than one address, separate them by comma. Press "Ctrl-X" to save the file. Then try to send an e-mail to yourself to see if it is working.
To delete the forwarding feature, login to unix shell and remove the ".forward" file by entering command "rm .forward" at the "bash-2.02$" prompt.

G.4
I want to change my login id/e-mail address. What should I do?

Ans
To change your login id/e-mail address, please send your request to acct@iohk.com. Please note that the change will be effective at the start of next month. The service charges is HK$50.

G.5
When will I get my invoice and pay for the service?

Ans
IOHK bills the users on a monthly basis. In the first week of each month, each user will receive a billing invoice via e-mail. Instructions for payment are attached at the end of the invoice. Users should settle their bills before the due date which is 20th of each month. Non payment or late payment after the due date may result in suspension of account without further notice. A reconnection charges of HK$50 will be charged to re-activate the suspended account. To avoid non payment or late payment, users can choose to use auto-payment by bank.

E-mail Related

E.1
"The size of your mailbox has exceeded the limit of 8M bytes. When it exceeds 10M bytes it will be automatically moved to your pine's folder directory."

Ans
It is a warning message only. No action will be taken yet. However, users are urge to remove excess mail on the server. If you are using "pine" for your e-mail, use the delete function to remove read e-mail from your mailbox. If you are using offline e-mail program likes Eudora, do not select the option "Leave mail on server" so as to clear your mailbox after you download your e-mail.

E.2
"Your mailbox has been moved to pine's folder directory and renamed YYMMDDHH because its size was over 10M bytes."

Ans
This message tells you that excess mail in your mailbox has been moved to your home folder on the server to guarantee there is enough space for your mailbox to receive new incoming e-mail to you. To restore your moved e-mail, go to move mail under Member Area on IOHK homepage or enter command "mvmail" at "bash-2.02$" in unix shell.
(Please be remind to remove those mails from your mailbox after restoring them; otherwise, they will overflow your mailbox and be moved again.)

E.3
(Eudora) How can I compose an e-mail offline before connecting to the IOHK mail server?

Ans
Uncheck "immediate send" option in "Sending Mail" setting. Then you can queue your messages by pressing the "Queue" button before sending them out. To send the queued messages, connect to IOHK then select "File" - "Send queued messages".

E.4
(Eudora) "Error opening script file C:\eudora\serial.mod"?

Ans
In "Getting Started" setting, select "Winsock" for "Connection Method".

E.5
(Eudora) "Error getting network address for "iohk.com". Cause: Connection time out (10060)"?

Ans
i.) Make sure you are connecting using Trumpet Winsock (for Win 3.1) or Dial-up Networking (for Win 95/98) and the connection does not lost;
ii.) Make sure you are using the phone number 3001 8200 for your connection;
iii.) Check whether you have more than one winsock program installed.

E.6
(Eudora) How can I clear my mailbox on the mail server?

Ans
In "Checking Mail" setting, uncheck the option "Leave mail on server". Then select "File" - "Check mail", Eudora will download your e-mail and clear the mailbox on IOHK server.

Web Related

W.1
How can I upload my personal home page to IOHK Web Server?

Ans
For unix shell users, please refer to Data Sheet
DS003- Posting User Home Page to IOHK Web Server.
For windows users, please refer to Data Sheet
DS022 - Manage IOHK User Home Page using WS_FTP.

W.2
Does IOHK support CGI?

Ans
For security reasons, IOHK only provides limited support to CGI. For information, please refer to http://www.iohk.com/UserPages/acheng/cgifaq.html.

W.3
How can I create an imagemap in my home page?

Ans
Instruction can be found here with a simple example.

Unix Related

U.1
I use "tin" to read the newsgroups in unix shell. How can I connect to other news servers?

Ans
Before starting "tin", enter command "export NNTPSERVER=server_name" at "bash-2.02$" prompt, where server_name is the name of the remote news server. For example, enter "export NNTPSERVER=news.hkt.net" will change the news server to news.hkt.net.

General
G.1	How can I change my login password?
G.2	How can I check my connect time?
G.3	How can I forward my e-mail to another address?
G.4	I want to change my login id/e-mail address. What should I do?
G.5	When will I get my invoice and pay for the service?
E-mail Related
E.1	"The size of your mailbox has exceeded the limit of 8M bytes. When it exceeds 10M bytes it will be automatically moved to your pine's folder directory."
E.2	"Your mailbox has been moved to pine's folder directory and renamed YYMMDDHH because its size was over 10M bytes."
E.3	(Eudora) How can I compose an e-mail offline before connecting to the IOHK mail server?
E.4	(Eudora) "Error opening script file C:\eudora\serial.mod"?
E.5	(Eudora) "Error getting network address for "iohk.com". Cause: Connection time out (10060)"?
E.6	(Eudora) How can I clear my mailbox on the mail server?
Web Related
W.1	How can I upload my personal home page to IOHK Web Server?
W.2	Does IOHK support CGI?
W.3	How can I create an imagemap in my home page?
UNIX Shell
U.1	I use "tin" to read the newsgroups in unix shell. How can I connect to other news servers?

*General*

G.1	How can I change my login password?
Ans	You can change your password either via IOHK homepage or by entering command at unix shell. To change it via IOHK homepage, go to change password under Member Area. To change it in unix shell, enter command "passwd" at "bash-2.02$" prompt.

G.2	How can I check my connect time?
Ans	You can check your daily connect time either via IOHK homepage or by entering command at unix shell. To check it via IOHK homepage, go to check connect time under Member Area. To check it in unix shell, enter command "actime" at "bash-2.02$" prompt.

G.3	How can I forward my e-mail to another address?
Ans	To forward your incoming e-mail automatically to another address, you can edit the ".forward" file under your home directory in unix shell. Login to unix shell, enter "pico .forward" at the "bash-2.02$" prompt. Type in the e-mail address you want to forward to. If you want to forward to more than one address, separate them by comma. Press "Ctrl-X" to save the file. Then try to send an e-mail to yourself to see if it is working. To delete the forwarding feature, login to unix shell and remove the ".forward" file by entering command "rm .forward" at the "bash-2.02$" prompt.

G.4	I want to change my login id/e-mail address. What should I do?
Ans	To change your login id/e-mail address, please send your request to acct@iohk.com. Please note that the change will be effective at the start of next month. The service charges is HK$50.

G.5	When will I get my invoice and pay for the service?
Ans	IOHK bills the users on a monthly basis. In the first week of each month, each user will receive a billing invoice via e-mail. Instructions for payment are attached at the end of the invoice. Users should settle their bills before the due date which is 20th of each month. Non payment or late payment after the due date may result in suspension of account without further notice. A reconnection charges of HK$50 will be charged to re-activate the suspended account. To avoid non payment or late payment, users can choose to use auto-payment by bank.

*E-mail Related*

E.1	"The size of your mailbox has exceeded the limit of 8M bytes. When it exceeds 10M bytes it will be automatically moved to your pine's folder directory."
Ans	It is a warning message only. No action will be taken yet. However, users are urge to remove excess mail on the server. If you are using "pine" for your e-mail, use the delete function to remove read e-mail from your mailbox. If you are using offline e-mail program likes Eudora, do not select the option "Leave mail on server" so as to clear your mailbox after you download your e-mail.

E.2	"Your mailbox has been moved to pine's folder directory and renamed YYMMDDHH because its size was over 10M bytes."
Ans	This message tells you that excess mail in your mailbox has been moved to your home folder on the server to guarantee there is enough space for your mailbox to receive new incoming e-mail to you. To restore your moved e-mail, go to move mail under Member Area on IOHK homepage or enter command "mvmail" at "bash-2.02$" in unix shell. (Please be remind to remove those mails from your mailbox after restoring them; otherwise, they will overflow your mailbox and be moved again.)

E.3	(Eudora) How can I compose an e-mail offline before connecting to the IOHK mail server?
Ans	Uncheck "immediate send" option in "Sending Mail" setting. Then you can queue your messages by pressing the "Queue" button before sending them out. To send the queued messages, connect to IOHK then select "File" - "Send queued messages".

E.4	(Eudora) "Error opening script file C:\eudora\serial.mod"?
Ans	In "Getting Started" setting, select "Winsock" for "Connection Method".

E.5	(Eudora) "Error getting network address for "iohk.com". Cause: Connection time out (10060)"?
Ans	i.) Make sure you are connecting using Trumpet Winsock (for Win 3.1) or Dial-up Networking (for Win 95/98) and the connection does not lost; ii.) Make sure you are using the phone number 3001 8200 for your connection; iii.) Check whether you have more than one winsock program installed.

E.6	(Eudora) How can I clear my mailbox on the mail server?
Ans	In "Checking Mail" setting, uncheck the option "Leave mail on server". Then select "File" - "Check mail", Eudora will download your e-mail and clear the mailbox on IOHK server.

*Web Related*

W.1	How can I upload my personal home page to IOHK Web Server?
Ans	For unix shell users, please refer to Data Sheet DS003- Posting User Home Page to IOHK Web Server. For windows users, please refer to Data Sheet DS022 - Manage IOHK User Home Page using WS_FTP.

W.2	Does IOHK support CGI?
Ans	For security reasons, IOHK only provides limited support to CGI. For information, please refer to http://www.iohk.com/UserPages/acheng/cgifaq.html.

W.3	How can I create an imagemap in my home page?
Ans	Instruction can be found here with a simple example.

*Unix Related*

U.1	I use "tin" to read the newsgroups in unix shell. How can I connect to other news servers?
Ans	Before starting "tin", enter command "export NNTPSERVER=server_name" at "bash-2.02$" prompt, where server_name is the name of the remote news server. For example, enter "export NNTPSERVER=news.hkt.net" will change the news server to news.hkt.net.